Privacy Policy

Effective date: 21 September 2026

This Privacy Policy explains what personal information EvolveSkill collects when you use this website or buy from us, why we collect it, who else handles it, and what choices you have. We describe the systems we actually use rather than a generic list. We do not sell your personal information.

Who we are

EvolveSkill operates this website and sells certification exam vouchers. You can reach us about any privacy question at support@evolveskill4.com.

Information we collect

Information you give us

Order and contact details — your name, email address and the billing details needed to complete a purchase.
The country you select for pricing, which determines the price and currency shown to you.
Account details, where you create an account — your login credentials (your password is stored in hashed form, not in readable text) and your order history.
Support correspondence — the content of emails you send us and our replies.

Information collected automatically

IP address, browser and device type, operating system and referring page.
Pages viewed and interactions with the site, collected through analytics.
Cookies and similar technologies — see the cookies section below.

Payment information

Card and payment-account details are entered with and handled by our payment provider. EvolveSkill does not receive or store your full card number. We receive confirmation that a payment succeeded, along with the order amount and the limited billing information needed to reconcile the order.

Why we use it

To take payment for, process and fulfil your order, and to send your voucher code.
To provide customer support and respond to enquiries.
To operate customer accounts and show you your order history.
To keep records of sales for accounting, tax and dispute-handling purposes.
To protect the website and our customers against fraud, abuse and security threats.
To understand how the website is used so that we can improve it.
To send marketing email where you have asked to receive it.

The sections below explain the legal basis for each purpose.

Legal bases for using your information

Where the law that applies to you requires a legal basis for using personal information (for example in the EU and UK), we rely on the following, matched to what we actually do:

Taking, fulfilling and supporting your order — needed to perform the contract you enter into when you order. We cannot deliver a voucher without your email address.
Accounting, tax and record-keeping — needed to meet legal obligations.
Security, fraud prevention and dispute handling — our legitimate interest in protecting the website, our customers and ourselves.
Customer accounts and support correspondence — needed to perform the contract, and our legitimate interest in answering your questions.
Analytics — your consent. Analytics cookies are set only if you accept them in the cookie controls.
Marketing email — your consent, which you can withdraw at any time.

Where we rely on legitimate interests, we consider whether your own interests or rights outweigh ours. In places where the law does not use these categories, this section simply explains why we handle the information.

Cookies and analytics

This website uses a consent tool that groups cookies and similar technologies into categories — essential, functional, analytics and marketing — and asks for your choices. Essential cookies are needed for the site and checkout to work and cannot be switched off. You can change your choices at any time through the cookie controls on the website, and you can also block or delete cookies in your browser, though parts of the site may then stop working.

For analytics we use Google Analytics 4 and Google Tag Manager, which record pages viewed, approximate location, device and browser information, and how visitors move through the site. We use this to improve the website. Analytics cookies are set only if you accept them, and we do not use the results to make automated decisions about you.

Before you make a choice. Some third-party services are needed to load a page at all. Google Tag Manager (which applies your cookie choices), Google Fonts and the Hostinger tools on this website are requested from those providers when a page opens, so they receive your IP address and browser details even before you choose. Analytics and marketing cookies are not set until you accept them.

Marketing cookies. This website contains a Meta (Facebook) Pixel tag. It is held back and does not load unless you accept marketing cookies. If you do accept them, it can send information about your visit — such as the pages you view and your browser details — to Meta, which handles it under its own privacy terms. If you decline, it does not load.

We do not use session-recording or heatmap tools on this website.

We keep a record of the cookie choices you make — your choices, the time, your IP address, and the country and region worked out from it — so that we can honour them and show them if asked. These records are kept for up to 365 days.

Who else handles your information

We share information only with the providers we need to run the business, and only so they can perform that service for us:

PayPal — payment processing. PayPal handles your payment details under its own privacy terms.
SureCart — the commerce platform that records products, orders and customers.
Hostinger — website hosting, and the engagement and email tools we run on that platform.
Google — analytics and tag management, Search Console for aggregate search performance, and Google Fonts, which supplies the typefaces used on this website.
Meta — only if you accept marketing cookies (see above).
Cloudflare — Turnstile, a spam-protection check that runs when you submit the contact form. It looks at signals from your browser and device to tell people apart from automated abuse, and does not track you for advertising.
Email delivery and security services — used to send order and support email and to protect the site against attacks.

We may also disclose information where we are legally required to, or to establish or defend legal claims.

We do not sell or rent your personal information.

International transfers

We sell to customers in several regions, and the providers listed above operate internationally. Your information may therefore be processed, stored or accessed in a country other than the one you live in, including countries whose data protection rules differ from those of your own country.

We do not control where those providers process information, and we rely on the safeguards and transfer arrangements that each provider describes in its own terms and privacy documentation. If you would like to know more about how your information is handled across borders, or you object to a transfer, email support@evolveskill4.com.

How long we keep it

We keep personal information only for as long as we have a reason to:

Order and voucher records — for as long as needed to support the purchase and to meet accounting, tax and record-keeping obligations.
Account information — while your account remains in use.
Support correspondence — for as long as needed to resolve the matter and to handle any follow-up.
Analytics data — for the retention period set in the analytics tool.

When information is no longer needed we delete it or reduce it so that it no longer identifies you.

Keeping it secure

The website is served over an encrypted connection, access to order and customer data is restricted to accounts that need it, passwords are stored hashed, and the site is protected by security and backup tooling. No website or transmission method is completely secure, so we cannot promise absolute security, but we take these measures seriously and review them.

Your choices and your rights

Depending on where you live, you may have the right to:

access the personal information we hold about you and get a copy of it;
correct information that is inaccurate or incomplete;
delete information we no longer need to keep;
restrict or object to certain processing, where applicable;
withdraw consent where our use is based on consent, such as analytics, marketing cookies or marketing email;
receive your information in a portable format, where applicable;
complain to the data protection or supervisory authority in your country, where applicable.

Which of these rights you have depends on the law that applies to you. We will consider every request and tell you if a right does not apply, or if we need to keep some information because the law requires it.

You can unsubscribe from marketing email at any time using the link in the email, and you can change cookie choices at any time through the cookie controls.

To make any of these requests, email support@evolveskill4.com. We may need to verify your identity before acting, so that we do not disclose your information to someone else. Withdrawing consent does not affect processing carried out before you withdrew it, and we may still need to keep some records where the law requires it.

Children

This website, our accounts and our checkout are intended for adults. You must be at least 18 years old, and legally able to enter into a contract where you live, to place an order or create an account.

We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

Other websites

Our pages link to certification providers and other third-party websites so that you can verify exam information. We do not control those websites and are not responsible for their privacy practices. Please read their policies before giving them your information.

Changes to this policy

We may update this Privacy Policy as our systems or legal obligations change. The effective date at the top of this page shows when it was last revised, and material changes will be reflected here.

Contact us

If you have any questions about this Privacy Policy, please contact us:

Email: support@evolveskill4.com
Website: https://evolveskill4.com

We aim to acknowledge customer enquiries promptly and to resolve them as quickly as we reasonably can.